Verbit launches Civic Complete for ADA Title II accessibility compliance

Verbit has launched Civic Complete, a packaged offering for government agencies that need to meet ADA Title II digital accessibility requirements by 2027 and 2028. The solution combines captioning, audio description, translation and public-record tools to help public-sector teams scale compliance without adding separate systems.

Why it matters: - State and local governments are facing deadlines to make web content and mobile apps meet ADA Title II accessibility requirements. - Many agencies need to address large volumes of meetings, video, livestreams and records without creating new staff burdens or fragmented workflows. - Civic Complete is built to bundle those needs into one scoped offering that can grow with an agency's priorities.

What happened: - Verbit announced Civic Complete, a new solution for government entities preparing for ADA Title II digital accessibility requirements at scale. - The offering is available now to city and county governments, state agencies, courts, transit authorities, special districts and other public-sector organizations. - Verbit framed the launch around compliance timelines and the operational demands facing public-sector teams.

The details: - Civic Complete includes real-time and recorded captioning for meetings, hearings, livestreams and archived video. - Professional human captioners are available when meetings or content require them. - The package includes audio description for video, with AI-powered and professional human options. - The solution includes AI-powered translation for video, captions and documents. - Civic Complete also offers public-record capture and transcription, including live capture, meeting summaries and certified transcript options. - The service integrates with broadcast, conferencing and streaming platforms already used by government agencies. - Agencies can add services as requirements and priorities change. - Verbit says the goal is to let agencies avoid buying and managing separate tools for each function. - The offering is designed for city council meetings, court proceedings, legislative sessions, public hearings, archived video and multilingual communications. - Verbit positions Civic Complete as a way to support both accessibility and language access use cases. - Nick Ruiz, Verbit senior product manager for AI, said Civic Complete combines AI scale with human expertise so agencies can start quickly and expand over time. - Jim Holmes, Verbit chief revenue officer, said agencies need a partner that can scope services around their existing workflows instead of forcing them into a rigid software package.

Between the lines: - The launch reflects a shift from point solutions toward bundled services that combine automation, human review and workflow integration. - The compliance challenge is not only technical; it is also operational, because agencies must retrofit both new and historical content on a fixed timeline. - Verbit is aiming at agencies that want a managed path to accessibility rather than a one-size-fits-all software deployment.

What's next: - The Department of Justice's ADA Title II rule requires covered state and local government web content and mobile applications to conform to WCAG 2.1 Level AA. - Public entities serving 50,000 or more residents face an April 26, 2027 deadline. - Smaller entities and special district governments face an April 26, 2028 deadline. - Verbit says agencies can explore Civic Complete or book a demo with its government team to discuss accessibility needs and a compliance roadmap.

The bottom line: - Civic Complete gives public agencies one place to manage captioning, translation, audio description and records work as ADA Title II deadlines draw closer.